Refund policy

EXCHANGE INFORMATION

Sometimes, you need a different size! No worries – we gladly offer exchanges within 45 days of purchase. To be eligible for an exchange, your item must be unwashed, unworn, and in the same condition you received it.

To start an exchange, you can either start from your Pac Nor Westy account or email us at service@pacnorwesty.com. Be sure to include the following information:

• Your order number.
• Item(s) to be exchanged.
• Replacement size(s) needed.

We will verify we have the replacement item(s) in stock and send you a pre-paid return label. Please note, replacement item(s) will not be shipped until we receive the original item(s) and it has been inspected. We’ll then mail the replacement item to you at no additional charge.

If the replacement item/size is not in stock, we will issue a refund for your purchase as outlined in our returns for refund policy. 

Note that we may charge a flat fee of $5 for return labels and that balance must be paid prior to shipping your exchanged item. We will ship your replacement item out to you at no additional charge. 

RETURN INFORMATION

Sometimes, you change your mind. No worries – we gladly offer returns within 45 days of purchase. To be eligible for a return, your item must be unwashed, unworn, and in the same condition you received it.

To start a return, you can either start from your Pac Nor Westy account or email us at service@pacnorwesty.com. Be sure to include the following information:

• Your order number.
• Item(s) to be returned.

We will provide instructions on how to ship your returned item(s) back to us along with a pre-paid return label. Once your returned item(s) is received and inspected, we will issue a refund to your original form of payment. Depending on your banking institution, refunds may take 3-5 business days to appear back in your account. If you have not received your refund credit within 5 business days, reach back out to us at service@pacnorwesty.com and we’ll track it down.

Note that we may charge a flat fee of $5 for return labels that will be deducted from your refund.

RETURN POLICY ADDITIONAL TERMS

All return/exchange requests must be received within 45 days of the original purchase. All items must be unwashed, unworn, and in the original condition received. Regrettably, with exception of defect, we cannot offer returns/exchanges on washed, worn, or used goods.

• Sale Items: Our sale items will end in 99 cents ($.99). Sale items may be returned or exchanged per our normal return/exchange policy.
• Seasonal Items: With exception of defect, seasonal and holiday items are not eligible for return or exchange. These items will end in a price of 90 cents ($.90).
• Final Sale Items: Our final sale items are end of the season items that we will no longer carry. Quantities are limited to the sizes and styles we have in stock. Any item with a price ending in 97 cents ($.97) is final sale. Final sale items are not eligible for return or exchange.
• Discount Exclusions: Regrettably, the following items are not eligible for discount codes or coupons: Pendleton brand products or sale merchandise with a price ending in 97 cents ($.97) or 99 cents ($.99).
• Price Adjustments: Regrettably, we do not offer price adjustments on previous purchases. We recommend you sign up to receive email updates from us regarding upcoming sales and promotions. 
• Canadian Orders: Please click here for information regarding Canadian Order and Return policies.