Refund policy

Returns & Exchanges

We want you to love your purchase—and we understand that sometimes things don’t work out. That’s why we offer easy, hassle-free exchanges and returns within 30 days of your purchase.

Free Exchanges

Need a different size, color, or style? No problem—we’ll provide a pre-paid label and cover shipping both ways to get you the perfect fit. Exchanges are always on us.

Returns for Refund

If you prefer a refund, we’re happy to help. We’ll provide a pre-paid return label and deduct $6.00 from your refund to help cover the cost of return shipping. This small fee helps us remain sustainable, fair, and accessible as a small brand.

To Get Started with Your Return or Exchange

Log Into Your Pac Nor Westy Account
(Be sure to use the email used for your order)

or

Send us a message at service@pacnorwesty.com

Be sure to include the following information if you email us:

  • Your order number.
  • Item(s) to be exchanged or returned.
  • Replacement size(s) needed for exchange.

Received Pac Nor Westy as a Gift?

If you need to return or exchange a gift, email us at service@pacnorwesty.com and we'll help get you squared away!

✅ Return Guidelines

To be eligible for a return or exchange, items must be:

  • Unwashed
  • Unworn
  • In their original condition

All returns and exchanges must be initiated within 30 days of purchase.

💚 Why We Do This

As a small, eco-conscious brand, we work hard to keep our products ethically made and our prices fair. Offering free exchanges while asking a small fee for refunds helps us reduce waste and serve you better.

Still have questions? Just reach out—real humans are happy to help.
📩 service@pacnorwesty.com 

📦 Additional Return & Exchange Terms

  • All return/exchange requests must be received within 30 days of the original purchase.
  • All items must be unwashed, unworn, and in the original condition received. Regrettably, with exception of defect, we cannot offer returns/exchanges on washed, worn, or used goods.
  • Sale Items:
    • Our sale items will end in 75 cents ($.75).
    • Sale items may be returned or exchanged per our return/exchange policy.
  • Final Sale Items:
    • Our final sale items are end of the season items that we will no longer carry.
    • Quantities are limited to the sizes and styles we have in stock.
    • Any item with a price ending in 25 cents ($.25) is final sale.
    • Final sale items are not eligible for return or exchange.
  • Seasonal Items:
    • These items will end in a price of 90 cents ($.90).
    • With exception of defect, seasonal and holiday items are not eligible for return or exchange. 
  • Discount Exclusions:
    • The following items are not eligible for discount codes or coupons:
      • Sale items ending in 75 cents ($.75)
      • Final sale items ending in 25 cents ($.25)
  • Price Adjustments: Regrettably, we do not offer price adjustments on previous purchases. We recommend you sign up to receive email updates from us regarding upcoming sales and promotions. 
  • Canadian Orders: Please click here for information regarding Canadian Order and Return policies.

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